Guest Management
CRM for personalised stays & loyalty
Stop treating every arrival the same. Inntelligent's Guest Management unifies profiles, preferences, stay history and spend into a single guest CRM - including companies/agents with negotiated rates and terms - so your team can recognise VIPs, anticipate needs and personalise every touchpoint. Built-in GDPR tools and consent tracking keep marketing compliant while you run targeted offers, automate pre-arrival / in-stay / post-stay messages and drive repeat business and loyalty across channels.
FAQs
How is GDPR consent handled?
Consent is stored per channel; exports and campaigns respect preferences.
Can we flag VIPs or repeat guests?
Yes - use badges, thresholds and automated alerts.
What it actually does
The system auto-enriches profiles from bookings, check-ins and POS, merges duplicates, applies badges and alerts (e.g., VIP, repeater thresholds), and segments guests for campaigns based on LTV, recency/frequency, preferences and rate codes. Consent is captured per channel and respected by exports and campaigns, with subject access / erasure workflows and a full audit trail for compliance.
