Customer Feedback & Ratings
Turn feedback into five-star experiences.
Automated post-stay surveys, insights and response tools.
Key outcomes
Higher online ratings and more reviews- Faster recovery from service issues
Features
1–5 star, CSAT or NPS surveys by segment
Thematic insights (cleanliness, staff, breakfast, SPA)
Alerts & workflows for low scores
Response templates; publish highlights on site
FAQs
Multilingual surveys?
Can we exclude certain guests?
Proactive Reputation Management
Great reviews are built, not wished for. Inntelligent sends post-stay surveys automatically with formats that fit your brand. You can run 1–5 star, CSAT or NPS and change questions by segment. Thematic tags highlight cleanliness, staff, breakfast, SPA and more. Low scores trigger alerts and workflows so recovery starts quickly. Response templates and suggested replies save time without sounding robotic. Highlights can be published on your site to build trust.
Insights and Team Accountability
Multilingual surveys ensure everyone can answer comfortably. Filters exclude staff, comps or segments you don't want to poll. Reporting shows response rate, average score and time to respond. Trends reveal where to focus training or investment. Teams get credit when praise is consistent in a department. Owners see the link between action and rating trajectories.
Continuous Improvement and Advocacy
The process is GDPR-aware with clear consent and opt-outs. Feedback integrates to guest profiles to inform future stays. Marketing gains quotes that are actually attributable. Operations gain signals before issues hit public reviews. The cadence becomes part of your standard, not an afterthought. Ratings improve because service improves where it counts. You turn more satisfied guests into public advocates. The cycle repeats with less effort each month.
