Guest Feedback
Automated surveys, smart alerts & review widgets
Stop chasing replies manually. Inntelligent's Guest Feedback sends post-stay surveys with your custom criteria, in multiple languages, and turns responses into action: instant alerts for low scores with AI-drafted smart replies, website review widgets to showcase praise, and clear reports that track trends over time. Exclude segments you don't want to survey (e.g., staff/corp, certain rate plans) and focus on what moves the needle - fix issues fast, showcase strengths, and drive continuous improvement.
FAQs
Multilingual surveys?
Yes.
Can we exclude certain guests?
Yes - filters by rate plan/segment.
What it actually does
Schedules surveys automatically after check-out (with throttling and de-dupe for multi-room stays), tags themes (e.g., cleanliness, staff, breakfast) for CSAT/NPS rollups, and raises priority alerts to email/in-app/Slack when scores fall below thresholds. Managers get smart reply drafts they can approve/edit, plus follow-up tasks with due dates and SLA tracking. Publish review widgets on your site, export results for owners, and filter reports by source, segment, stay dates, department - GDPR-respecting with opt-outs and audit logs.
