AI Concierge
Instant, multilingual guest support - 24/7
Stop tying up the front desk with routine questions. Inntelligent's AI Concierge gives guests a QR chat (web/WhatsApp) for hotel facts, local tips and bookings - it can reserve taxis, restaurant tables and spa slots, offer upsells, and answer in the guest's language with brand-appropriate tone control. It pulls from your property knowledge base plus live PMS data (opening hours, availability, policies), so answers are accurate, consistent and always on - driving higher CSAT, fewer calls, and more revenue.
FAQs
What information does the Concierge provide?
Hotel facts (check-in times, facilities, rules), booking links (spa, restaurant, taxis) and curated local tips (transport, attractions, events).
Where does the data come from?
From your property knowledge base + live PMS data (opening hours, availability) + optional local guides you approve.
What it actually does
You publish a curated knowledge base; the Concierge syncs hours, inventory and links (spa, restaurant, transport). It detects language, composes concise, compliant answers, and presents action buttons (Book spa, Call taxi, Reserve table). Conversations are logged with audit, overrides/escalations route to staff when needed, and analytics report deflection, response times and upsell revenue. GDPR is respected with clear consent and data retention controls.
