Success Story
How Inntelligent Transformed The SIX's Operations & Customer Experience
Тhe SIX's unique case
Upscale Beauty Salon located in Mayfair, London
High operational complexity - multiple specialized artisans, each with their own schedules and services
Uncommon business model - combining beauty treatments with curated food and drink experiences
High customer expectations - seamless, luxury-branded digital and in-person experience
Rapid growth required from day one to support the high cost of prime London location and talent
Salon Profile
Beauty, SPA & Kitchen | Mayfair, London | A fast-growing luxury salon and wellness brand offering:
Premium beauty treatments with commitment to exceptional guest service
In the world of high-end beauty and wellness, everything is tailored to the individual. From haircuts to nails, each guest expects to feel like the salon works exclusively for them.
Curated food & drink experiences
The SIX offers a unique blend of beauty and culinary experiences, with a menu designed to complement their treatments. Guests can enjoy healthy, gourmet meals and drinks that enhance their overall visit.
Their business goals:
- Streamline operations across multiple services
- Automate staff scheduling & communication
- Improve booking accuracy & the customer journey
- Support scalable growth with the right technology
The Challenge
Operational complexity
- Disconnected systems for bookings, staff communications, and food and beverage service delivery
- Frequent booking errors and double scheduling
- Manual rota management causing confusion, lack of clarity around availability and complications in payroll tracking
- No real-time visibility for service coordination across their teams
- No seamless, luxury-branded digital and customer experience
Causing limitations to growth
- Lost revenue
- Staff frustration
- Increased operational costs
- Customer service challenges
- Manual systems not aligned to the rate of growth/popularity
- Off-the-shelf software options not meeting the needs of the business
Solution & Implementation
The SIX chose Inntelligent because of their ability to tailor systems specifically to our multi-faceted services and their deep experience in working with premium, customer-focussed brands
We provided The SIX's guests with highly personalized booking experience without creating scheduling or management chaos
What We Built:
- Advanced booking and scheduling system for beauty services and food & drink.
- A client-facing booking portal with a luxury-branded UI/UX and advanced customization options.
- A centralised CRM for managing client profiles, preferences, and service history.
We allowed The SIX's to provide five-star guest experience by delivering a holistic view of operations
What We Built:
- Fully automated staff management, including rota creation, availability tracking, and task assignments.
- Food and beverage management features integrated into the same dashboard.
- Real-time reporting and business analytics for strategic planning and improving operational efficiency.
We implemented the new system in approximately 10 weeks
With regular feedback sessions to refine the system to their business. The process we followed:
- Discovery - Understanding The SIX's challenges and staff workflows.
- Development - We tailored our technology with a focus on automation and ease of use.
- Deployment - Including migration of staff schedules and client data for seamless application.
- Adoption - We provided staff training and support to ensure smooth onboarding and daily integration.
Results
Measurable Outcomes
- Booking errors reduced by 92% within the first three months
- Staff scheduling conflicts and manual rota errors eliminated
- Staff productivity increased by 25%, with administrative workload significantly reduced
- Customer satisfaction scores improved by 17% (based on feedback surveys)
- Revenue grew by 12% through better staff utilisation and service coordination
Positive Impact
- A seamless booking and scheduling experience for both customers and staff
- Dramatically improved internal communication and operational clarity
- Better morale among staff due to clearer workflows and more predictable scheduling
- A stronger brand presence backed by a smooth digital experience
- Achievement of growth targets ahead of schedule
What comes next for The SIX?
Revenue Optimisation
AI Expansion
Digital Transformation Support
Customer Loyalty
TRANSFORM YOUR
Beauty Salon & SPA
The SIX proved that even smaller boutique properties can operate efficiently and grow a premium brand by leaning into what makes them unique
Brand story
What makes you special?
Visual audit
Is your online presence as beautiful as your property?
Local mapping
Untapped partnerships and experiences
Revenue
Are you pricing for your uniqueness?
Discover how to transform your boutique property into an efficient and unique location that stands out in the competitive market.
CONTACT US
Say Hello!
Are you just opening your first B&B and not sure where to start?
Or maybe you're a seasoned hotelier looking to squeeze the most out of your business?
Whatever your situation may be, we'd love to hear from you.
Inntelligent Ltd.
Phone:
UK: +44 7789406540
EU: +359 899175865
UAE: +971 524617694
Email: demo@inntelligent.co.uk
20 Wenlock Road, London N1 7GU, UK
Follow Us
