Success Story
How Coco Boutique Hotel Achieved 135% Direct Booking Growth in 4 Months
Quick Results Overview
+135% Direct Bookings
+40% Occupancy Rate
-47% OTA Dependency
€25 Higher ADR
60% Faster Check-ins
Hotel Profile
Coco Boutique Hotel | Plovdiv, Bulgaria | Design-Led Boutique Property
Rooms:
13 bespoke designer rooms
Location:
Heart of Plovdiv's cultural district
Target Market:
Cultural tourists & design enthusiasts
Unique Selling Point:
Contemporary aesthetics with local character
The Challenge: Boutique Hotel Visibility Crisis
Problems Hurting This Beautiful Property
- 72% OTA dependency - Almost entirely reliant on booking platforms
- Limited brand visibility beyond aggregator platforms
- Manual operations restricting growth potential
- No real-time insights into pricing and performance
- Tiny marketing budget competing against big chains
The Solution: Boutique Hotel Digital Strategy
Complete control over your business with Inntelligent, through automated functionalities for operational tasks, staff management, sales and finance.
Brand-First Booking Experience (Month 1)
What We Built:
- Stunning booking engine matching hotel's design aesthetic
- Professional photography showcasing unique rooms
- Brand storytelling highlighting local culture connection
- Mobile-first design for modern travelers
Result:
35% increasein direct bookings
Seamless Guest Journey (Month 2-3)
What We Built:
- Online check-in with room selection
- Digital concierge with Plovdiv cultural recommendations
- Secure mobile payments for all services
- 24/7 multilingual support for international guests
Result:
89% increase in direct bookings
Smart Revenue Optimisation (Month 4)
What We Built:
- Dynamic pricing for cultural events and festivals
- Package deals exclusive to direct bookings
- Local experience partnerships and upselling
- Seasonal rate optimization for Plovdiv tourism
Result:
135% increase in direct bookings
The Financial Impact for Coco Boutique Hotel
| Initial Investment | €18,000 |
| Monthly Operating | €18,000 |
| OTA Commission Savings | €4,200 |
| Increased Revenue | €12,800 |
| Premium Rate Achievement | €18,000 |
| Total Monthly Benefit | €20,500 |
Implementation for Boutique Hotels
Brand Foundation
- Professional website redesign
- Beautiful booking engine launched
- 35% increase in direct bookings
- Guest feedback: “Finally looks premium”
Implementation:
- Professional photography of unique spaces
- Brand story development & messaging
- Website design to match hotel aesthetics
- Booking engine setup with visual focus
Digital Guest Experience
- Mobile check-in activated
- Digital concierge with local tips
- 65% increase in direct bookings
- Staff efficiency up by 50%
Implementation:
- Digital concierge setup
- Cultural experience packages created
- Local venue partnerships initiated
- Staff training on new guest experience
Experience Enhancement
- Launch of cultural packages
- Local partnerships activated
- 89% increase in direct bookings
- Average stay length increased by 15%
Implementation:
- Marketing campaigns focused on uniqueness
- Visual content strategy on social media
- Guest experience refinement
- Performance monitoring & optimization
Revenue Optimisation
- Smart pricing algorithms active
- Exclusive direct booking perks
- 135% increase in direct bookings
- 18% higher average daily rate
Implementation:
- Ongoing adjustments based on performance
- Revenue tracking and pricing refinement
How to be successful as a Boutique Hotel?
Tell Your Story
- Unique design narrative
- Local culture connections
- Founder/family history
- Architectural highlights
Focus on Visual Appeal
- Professional photography
- Instagram-worthy spaces
- Design consistency online/offline
- Visual storytelling
Create Exclusive Experiences
- Direct-booking-only packages
- Local artisan partnerships
- Cultural event access
- Personalized recommendation
Build Local Connections
- Restaurant partnerships
- Cultural venue relationships
- Local experience providers
- Community event participation
TRANSFORM YOUR
Boutique Hotel
Coco Boutique Hotel proved that small, design-focused properties can reduce OTA dependency and grow a premium brand by leaning into what makes them unique
Brand story
What makes you special?
Visual audit
Is your online presence as beautiful as your property?
Local mapping
Untapped partnerships and experiences
Revenue
Are you pricing for your uniqueness?
Discover how to position your boutique property for direct booking success with a custom brand and technology strategy.
CONTACT US
Say Hello!
Are you just opening your first B&B and not sure where to start?
Or maybe you're a seasoned hotelier looking to squeeze the most out of your business?
Whatever your situation may be, we'd love to hear from you.
Inntelligent Ltd.
Phone:
UK: +44 7789406540
EU: +359 899175865
UAE: +971 524617694
Email: demo@inntelligent.co.uk
20 Wenlock Road, London N1 7GU, UK
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