Feedback & Review Request Automation
Catch issues privately, earn praise publicly.
Spa experiences are holistic - ask the whole story. Post-visit surveys cover welcome & reception, therapist professionalism, treatment results, wet-area cleanliness, locker rooms, and pool temperature. A low steam-room score pings the Duty Manager; a “perfect blow-dry” triggers a public reply draft and an invite to Google/Tripadvisor. Theme tagging shows if music volume or robe quality is trending down.
FAQs
Exclude comps or staff treatments?
Yes - filter by segment.
Multilingual surveys?
Yes.
What it actually does
Add criteria → enable emails/SMS → monitor alerts & reply. Low scores open recovery workflows; praise becomes review widgets; trend analysis guides training.
