{"id":1101,"date":"2026-04-05T06:27:43","date_gmt":"2026-04-05T06:27:43","guid":{"rendered":"https:\/\/inntelligent.co.uk\/blog\/?p=1101"},"modified":"2026-04-07T06:33:44","modified_gmt":"2026-04-07T06:33:44","slug":"the-perfect-consultation-better-results-better-reviews-fewer-complaints","status":"publish","type":"post","link":"https:\/\/inntelligent.co.uk\/blog\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\/","title":{"rendered":"The Perfect Consultation: Better Results, Better Reviews, Fewer Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1101\" class=\"elementor elementor-1101\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50e9cca3 e-flex e-con-boxed e-con e-parent\" data-id=\"50e9cca3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43add9b1 rich-text elementor-widget elementor-widget-text-editor\" data-id=\"43add9b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Most complaints in salons and clinics don\u2019t come from poor intent\u2014they come from misaligned expectations. The consultation is where you prevent that. A \u201cperfect consultation\u201d creates clarity: what the client wants, what is realistic, what the process involves, and how aftercare affects the result. When expectations are aligned, results improve and reviews become easier to earn.<\/p><p>A premium consultation is not longer\u2014it is more structured. The goal is to guide the client calmly, capture the right information, and make the next step obvious. This becomes much easier when client notes and booking history are centralised in <strong>Calendar &amp; Booking.<\/strong><\/p><h2>Why consultations fail (even when the service is good)<\/h2><p>Most consultation problems are predictable:<\/p><ul><li>vague goals (\u201cI want it natural\u201d)<\/li><li>missing history (previous treatments, sensitivities, allergies)<\/li><li>unclear maintenance and aftercare expectations<\/li><li>no clear plan for next visit<\/li><\/ul><p>Structure prevents misunderstanding. When the team follows a consistent flow, outcomes become more reliable through Daily Tasks &amp; Automation.<\/p><h2>The perfect consultation framework (use this every time)<\/h2><h3>1) Clarify outcome, not just the service<\/h3><p>Ask: what does \u201csuccess\u201d look like for the client? Show examples if needed, confirm what they don\u2019t want, and agree on the target result.<\/p><p>Capturing this consistently is easier when notes are stored with the client profile in <a href=\"https:\/\/inntelligent.co.uk\/industries\/spa\/calendar-booking\">Calendar &amp; Booking.<\/a><\/p><h3>2) Check constraints and risks early<\/h3><p>Time, budget, hair\/skin condition, previous treatments, medical constraints\u2014identify the limits early so the client trusts your expertise. Premium clients respect honesty.<\/p><p>Follow-ups and reminders become easier when the workflow is structured via <a href=\"https:\/\/inntelligent.co.uk\/industries\/spa\/daily-tasks-automation\">Daily Tasks &amp; Automation.<\/a><\/p><h3>3) Set maintenance expectations before you start<\/h3><p>Most dissatisfaction happens when clients don\u2019t understand maintenance. Explain what will be needed, when they should return, and what aftercare impacts longevity.<\/p><p>Rebooking becomes natural when packages and cadence are supported in <a href=\"https:\/\/inntelligent.co.uk\/industries\/spa\/prepaid-packages-memberships\">Prepaid Packages &amp; Memberships.<\/a><\/p><h3>4) Recommend add-ons as \u201cresult protection\u201d<\/h3><p>Add-ons feel salesy when they feel random. They feel premium when they protect the outcome: extra time, a booster treatment, or aftercare products.<\/p><p>Stock and retail consistency supports this through <a href=\"https:\/\/inntelligent.co.uk\/industries\/spa\/inventory-services-retail\">Inventory for Services &amp; Retail Products.<\/a><\/p><h3>5) Close the loop: confirm and document<\/h3><p>Repeat the plan back to the client in one sentence, confirm consent, and document the key choices. This prevents disputes and supports team consistency.<\/p><p>Review prompts and feedback can be automated through <a href=\"https:\/\/inntelligent.co.uk\/industries\/spa\/feedback-review-automation\">Feedback &amp; Review Request Automation.<\/a><\/p><h2>Conclusion<\/h2><p>The perfect consultation reduces complaints because it replaces assumption with clarity. When goals, limits, maintenance, and the plan are agreed upfront, results improve, reviews improve, and staff feel more confident. If you want to standardise consultations and client journeys inside one system, you can <a href=\"https:\/\/inntelligent.co.uk\/contact\">Book a demo<\/a> with Inntelligent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Most complaints in salons and clinics don\u2019t come from poor intent\u2014they come from misaligned expectations. The consultation is where you prevent that. A \u201cperfect consultation\u201d creates clarity: what the client wants, what is realistic, what the process involves, and how aftercare affects the result. When expectations are aligned, results improve and reviews become easier to [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":1105,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1101","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hotel-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Perfect Consultation: Better Results, Better Reviews, Fewer Complaints - Inntelligent<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/inntelligent.co.uk\/blog\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Perfect Consultation: Better Results, Better Reviews, Fewer Complaints - Inntelligent\" \/>\n<meta property=\"og:description\" content=\"Most complaints in salons and clinics don\u2019t come from poor intent\u2014they come from misaligned expectations. The consultation is where you prevent that. A \u201cperfect consultation\u201d creates clarity: what the client wants, what is realistic, what the process involves, and how aftercare affects the result. When expectations are aligned, results improve and reviews become easier to [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/inntelligent.co.uk\/blog\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\/\" \/>\n<meta property=\"og:site_name\" content=\"Inntelligent\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/inntelligent\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-05T06:27:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-07T06:33:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/inntelligent.co.uk\/blog\/wp-content\/uploads\/2026\/04\/3.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"support\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"support\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\\\/\"},\"author\":{\"name\":\"support\",\"@id\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/#\\\/schema\\\/person\\\/458b12e74ec4017e1fc8a437300c8bd3\"},\"headline\":\"The Perfect Consultation: Better Results, Better Reviews, Fewer Complaints\",\"datePublished\":\"2026-04-05T06:27:43+00:00\",\"dateModified\":\"2026-04-07T06:33:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\\\/\"},\"wordCount\":443,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/3.jpg\",\"articleSection\":[\"Hotel Management\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\\\/\",\"url\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\\\/\",\"name\":\"The Perfect Consultation: Better Results, Better Reviews, Fewer Complaints - Inntelligent\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/3.jpg\",\"datePublished\":\"2026-04-05T06:27:43+00:00\",\"dateModified\":\"2026-04-07T06:33:44+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\\\/#primaryimage\",\"url\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/3.jpg\",\"contentUrl\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/3.jpg\",\"width\":1920,\"height\":1080},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The Perfect Consultation: Better Results, Better Reviews, Fewer Complaints\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/\",\"name\":\"Inntelligent\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/#organization\",\"name\":\"Inntelligent\",\"url\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/logo-horizontal.svg\",\"contentUrl\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/logo-horizontal.svg\",\"width\":132,\"height\":22,\"caption\":\"Inntelligent\"},\"image\":{\"@id\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/inntelligent\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/inntelligent\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/#\\\/schema\\\/person\\\/458b12e74ec4017e1fc8a437300c8bd3\",\"name\":\"support\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1f7edb54849588b8ce31d71222d8c9ce2e42b14dee8c644be69eb7158a61f35e?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1f7edb54849588b8ce31d71222d8c9ce2e42b14dee8c644be69eb7158a61f35e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1f7edb54849588b8ce31d71222d8c9ce2e42b14dee8c644be69eb7158a61f35e?s=96&d=mm&r=g\",\"caption\":\"support\"},\"url\":\"https:\\\/\\\/inntelligent.co.uk\\\/blog\\\/author\\\/support\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The Perfect Consultation: Better Results, Better Reviews, Fewer Complaints - Inntelligent","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/inntelligent.co.uk\/blog\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\/","og_locale":"en_US","og_type":"article","og_title":"The Perfect Consultation: Better Results, Better Reviews, Fewer Complaints - Inntelligent","og_description":"Most complaints in salons and clinics don\u2019t come from poor intent\u2014they come from misaligned expectations. The consultation is where you prevent that. A \u201cperfect consultation\u201d creates clarity: what the client wants, what is realistic, what the process involves, and how aftercare affects the result. When expectations are aligned, results improve and reviews become easier to [&hellip;]","og_url":"https:\/\/inntelligent.co.uk\/blog\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\/","og_site_name":"Inntelligent","article_publisher":"https:\/\/www.facebook.com\/inntelligent","article_published_time":"2026-04-05T06:27:43+00:00","article_modified_time":"2026-04-07T06:33:44+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/inntelligent.co.uk\/blog\/wp-content\/uploads\/2026\/04\/3.jpg","type":"image\/jpeg"}],"author":"support","twitter_card":"summary_large_image","twitter_misc":{"Written by":"support","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/inntelligent.co.uk\/blog\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\/#article","isPartOf":{"@id":"https:\/\/inntelligent.co.uk\/blog\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\/"},"author":{"name":"support","@id":"https:\/\/inntelligent.co.uk\/blog\/#\/schema\/person\/458b12e74ec4017e1fc8a437300c8bd3"},"headline":"The Perfect Consultation: Better Results, Better Reviews, Fewer Complaints","datePublished":"2026-04-05T06:27:43+00:00","dateModified":"2026-04-07T06:33:44+00:00","mainEntityOfPage":{"@id":"https:\/\/inntelligent.co.uk\/blog\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\/"},"wordCount":443,"commentCount":0,"publisher":{"@id":"https:\/\/inntelligent.co.uk\/blog\/#organization"},"image":{"@id":"https:\/\/inntelligent.co.uk\/blog\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\/#primaryimage"},"thumbnailUrl":"https:\/\/inntelligent.co.uk\/blog\/wp-content\/uploads\/2026\/04\/3.jpg","articleSection":["Hotel Management"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/inntelligent.co.uk\/blog\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/inntelligent.co.uk\/blog\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\/","url":"https:\/\/inntelligent.co.uk\/blog\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\/","name":"The Perfect Consultation: Better Results, Better Reviews, Fewer Complaints - Inntelligent","isPartOf":{"@id":"https:\/\/inntelligent.co.uk\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/inntelligent.co.uk\/blog\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\/#primaryimage"},"image":{"@id":"https:\/\/inntelligent.co.uk\/blog\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\/#primaryimage"},"thumbnailUrl":"https:\/\/inntelligent.co.uk\/blog\/wp-content\/uploads\/2026\/04\/3.jpg","datePublished":"2026-04-05T06:27:43+00:00","dateModified":"2026-04-07T06:33:44+00:00","breadcrumb":{"@id":"https:\/\/inntelligent.co.uk\/blog\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/inntelligent.co.uk\/blog\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/inntelligent.co.uk\/blog\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\/#primaryimage","url":"https:\/\/inntelligent.co.uk\/blog\/wp-content\/uploads\/2026\/04\/3.jpg","contentUrl":"https:\/\/inntelligent.co.uk\/blog\/wp-content\/uploads\/2026\/04\/3.jpg","width":1920,"height":1080},{"@type":"BreadcrumbList","@id":"https:\/\/inntelligent.co.uk\/blog\/the-perfect-consultation-better-results-better-reviews-fewer-complaints\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/inntelligent.co.uk\/blog\/"},{"@type":"ListItem","position":2,"name":"The Perfect Consultation: Better Results, Better Reviews, Fewer Complaints"}]},{"@type":"WebSite","@id":"https:\/\/inntelligent.co.uk\/blog\/#website","url":"https:\/\/inntelligent.co.uk\/blog\/","name":"Inntelligent","description":"","publisher":{"@id":"https:\/\/inntelligent.co.uk\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/inntelligent.co.uk\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/inntelligent.co.uk\/blog\/#organization","name":"Inntelligent","url":"https:\/\/inntelligent.co.uk\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/inntelligent.co.uk\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/inntelligent.co.uk\/blog\/wp-content\/uploads\/2025\/01\/logo-horizontal.svg","contentUrl":"https:\/\/inntelligent.co.uk\/blog\/wp-content\/uploads\/2025\/01\/logo-horizontal.svg","width":132,"height":22,"caption":"Inntelligent"},"image":{"@id":"https:\/\/inntelligent.co.uk\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/inntelligent","https:\/\/www.linkedin.com\/company\/inntelligent"]},{"@type":"Person","@id":"https:\/\/inntelligent.co.uk\/blog\/#\/schema\/person\/458b12e74ec4017e1fc8a437300c8bd3","name":"support","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/1f7edb54849588b8ce31d71222d8c9ce2e42b14dee8c644be69eb7158a61f35e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/1f7edb54849588b8ce31d71222d8c9ce2e42b14dee8c644be69eb7158a61f35e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1f7edb54849588b8ce31d71222d8c9ce2e42b14dee8c644be69eb7158a61f35e?s=96&d=mm&r=g","caption":"support"},"url":"https:\/\/inntelligent.co.uk\/blog\/author\/support\/"}]}},"_links":{"self":[{"href":"https:\/\/inntelligent.co.uk\/blog\/wp-json\/wp\/v2\/posts\/1101","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inntelligent.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/inntelligent.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/inntelligent.co.uk\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/inntelligent.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=1101"}],"version-history":[{"count":5,"href":"https:\/\/inntelligent.co.uk\/blog\/wp-json\/wp\/v2\/posts\/1101\/revisions"}],"predecessor-version":[{"id":1110,"href":"https:\/\/inntelligent.co.uk\/blog\/wp-json\/wp\/v2\/posts\/1101\/revisions\/1110"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inntelligent.co.uk\/blog\/wp-json\/wp\/v2\/media\/1105"}],"wp:attachment":[{"href":"https:\/\/inntelligent.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=1101"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inntelligent.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=1101"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/inntelligent.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=1101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}