Join our international webinar on 23 October 2026 and discover how connected hotel operations can reduce reception admin, simplify guest arrivals and give owners greater control over hotel performance.
A guest books a room online, receives a confirmation, completes payment, checks in, accesses their room and finds the information they need during the stay. Behind the scenes, the reservation appears in the hotel calendar, availability is updated, payment status is visible, and the team can monitor occupancy, revenue and guest communication from one place.
How do you bring these steps together into one consistent, manageable process?
On 23 October 2026, Inntelligent will host an international webinar on Receptionless Hotel Automation, together with participating specialists in digital locks and payment solutions.
The workload behind every stay
Every hotel stay creates a chain of operational tasks.
Reservations need to be entered or updated. Payments need to be checked. Late arrivals need clear instructions. Guests often ask the same questions before and during their stay.
For many hotel teams, this creates repetitive work across reception, reservations, payments and guest communication.
During the webinar, we will look at how connected hotel technology can help reduce this workload by bringing the main steps of the guest journey into one coordinated process.
One platform connecting the guest journey
Receptionless hotel automation depends on several parts working together:
- hotel website
- booking channels
- two-way Channel Manager integration
- reservations, calendar and availability
- online payments
- automated guest emails
- digital locks
- digital kiosk
- digital concierge
Inntelligent connects these operational areas in one hotel management platform, helping hotels coordinate the journey from booking to arrival, access and guest support.
The goal is not to remove the human element from hospitality. The goal is to reduce repetitive admin, improve visibility and make sure staff are involved where they are really needed.
From booking to an up-to-date calendar
The guest journey can start on the hotel website or through connected booking channels.
In the webinar, we will explore how Inntelligent helps bring reservations into the hotel’s central calendar and supports availability management across connected channels.
This gives the hotel team a clearer view of arrivals, departures, stays and occupancy, while reducing the need for manual re-entry of booking information.
Online payments and automated communication
Payments and guest communication are essential parts of a smooth arrival process.
We will discuss how online payments and automated emails can support the reservation journey, including:
- booking confirmations
- payment status
- pre-arrival information
- check-in instructions
- access details
- important guest information
Bradley Palmer from Seddel will join the webinar as a participating specialist for payment solutions, explaining key considerations hotels should think about when planning their payment setup.
Self-service arrival and digital access
Receptionless or partially automated arrivals need to be simple for the guest and manageable for the hotel.
During the session, we will explore how digital tools can support different arrival scenarios:
Digital Kiosk
For on-site self-service check-in and guest interaction.
Digital Locks
For convenient room access and smoother late arrivals.
Digital Concierge
For hotel information and guest guidance throughout the stay.
George Dukov from Smart AirBNB will join as a participating specialist for digital locks and room access.
The right setup will depend on the property, the guest journey and the level of automation the hotel wants to introduce.
More control over hotel performance
Receptionless automation is not only about guest convenience. It also gives owners and managers better visibility over hotel performance.
In the webinar, we will look at how Inntelligent supports:
- occupancy visibility
- arrivals and departures
- payment tracking
- revenue performance
- financial analysis
- revenue forecasts
- consistent guest communication
- fewer repeated questions
- less manual administration
This helps connect daily hotel activity with management decisions, giving owners and operators a clearer view of what is happening across the property.
Human assistance when needed
A strong automated process should still leave space for human support.
The webinar will also look at practical situations where staff involvement may be needed, such as:
- a changed reservation
- an incomplete payment
- a late arrival
- a guest who needs assistance
- a question that requires personal support
The aim is to create a repeatable process with clear responsibilities, better guest information and human assistance when required.
Who should attend?
This webinar is suitable for:
- hotel owners
- general managers
- boutique hotels
- B&Bs
- serviced accommodation operators
- properties considering partial automation
- properties exploring a more receptionless operating model
It is especially relevant for hotels that want to:
- reduce repetitive reception and admin work
- make late arrivals easier to manage
- connect bookings, payments and digital access
- improve guest communication
- gain better visibility over occupancy and revenue
- choose the level of automation that fits their property
Meet the participants
The webinar will be hosted by the Inntelligent team:
Todor Arabadzhiev
Webinar Host | Inntelligent
CEO
Valentin Gadzhonov
Webinar Host | Inntelligent
COO
Alexander Atanasov
Webinar Host | Inntelligent
CTO
Participating specialists:
George Dukov
Smart AirBNB — digital locks
Bradley Palmer
Seddel — payment solutions
Together, the session will bring the key parts of receptionless hotel automation into one practical discussion: bookings, payments, communication, digital access, guest self-service and operational control.
Join the webinar
Date: 23 October 2026
Time: 11:00 UK / 12:00 CEST / 13:00 EEST
Location: Online
Discover how Inntelligent can connect the steps between booking, payment, arrival and room access — and help you build a more efficient hotel operation.